1. Guarantee of product conformity
1.1. Caetana Jewelry is responsible for any lack of conformity of products that exists at the time they are delivered to the User.
1.2. The products do not comply with the purchase and sale contract when any of the following facts occur:
a) When the products do not comply with the description made by Caetana Jewelry on its website or do not have the qualities that Caetana Jewelry has presented to the User as a sample or model;
b) When the products are not suitable for the specific use for which the User intended them and of which they informed Caetana Jewelry when they entered into the contract and which they accepted;
c) When the products are not suitable for the uses normally given to goods of the same type;
d) When the products do not present the qualities and performance usual in goods of the same type and which the User can reasonably expect, taking into account the nature of the good and, possibly, public statements about its specific characteristics, made by Caetana Jewelry or the brand, particularly in advertising or labeling.
1.3 Under Consumer Law, the general warranty period for products is 3 (three) years for new products, counting from the date of delivery of the products to the User.
1.4 In sales to professionals, Caetana Jewelry is also responsible for any defect in the products that exists at the time they are delivered to the User, with the warranty period being 6 (six) months, counting from the date of delivery of the products to the User.
1.5 Notwithstanding the provisions of the previous paragraphs, whenever perishable products are involved, their compliance will only be expected during their respective validity period.
1.6 Exceptions to the provisions of the previous paragraphs are cases in which the products sold are sealed and cannot be returned for reasons of health protection or hygiene, when opened after delivery. In these situations, the right to freely terminate the contract is not applicable, and Caetana Jewelry reserves the right to refuse the return of products opened after delivery.
2. Warranty Exclusions
2.1. No lack of conformity or defects in products within the meaning of applicable law are considered to exist if, at the time the contract is concluded, the User is aware of such lack of conformity or defects or cannot reasonably ignore them.
2.2. It is also not considered that there is a lack of conformity or defects in the products, which are the responsibility of Caetana Jewelry, the occurrence of defects or defects for which Caetana Jewelry is not responsible, particularly when they arise from the following situations:
a) Failure to use and/or store products carefully, diligently and/or in accordance with the respective instructions;
b) The use of products for a purpose other than that for which they were intended;
c) Production of products in accordance with customer requests and specific characteristics indicated by them (personalization);
d) The normal use/consumption of the products;
e) Modification or alteration of products.
2.3 Instructions for protecting your products:
a) Gold and Silver: Gold and silver are soft metals that can wear out. Silver, in particular, may tarnish/oxidize over time, but this process will progress much more quickly if the silver comes into contact with agents such as perfume, chlorine, salt water, creams, sunscreens and makeup. This oxidation process depends on your routine care and is therefore not a manufacturing defect.
b) Silver and Gold Mesh: The mesh on your bracelets and/or necklaces will, naturally over time, expand by 1-2 centimeters, and is not considered a manufacturing defect.
c) Opening Clasps: Never open clasps, for example bracelets, with tools that could force and/or damage the clasp.
d) Losses: The loss of any item or part thereof is not covered by the warranty.
e) Breakages: Pieces with glass, pendant beads with or without stones are materials subject to breakage and are not covered by the warranty.
f) Oxidation: Oxidation disappears over time. This time depends on how your article is handled. The disappearance of oxidation can be caused by several factors: skin perspiration, chlorine, perfumes, creams, sunscreens, medications excreted through the skin, cleaning agents and silver polishing. Oxidation that disappears is considered normal wear and tear and is not a manufacturing defect.
g) Leather and Fabric: Leather and fabric are natural materials that require protection and some care. Never use your leather or fabric item in water. It is normal for natural variations in tone to occur; these are merely natural characteristics of the leather or fabric.
h) Stones, Pearls, Enamel and Wood: Prevent pieces with stones, pearls and enamel and wooden beads from being exposed to water, high temperatures or cleaning products. Wood wear is the result of natural wear and tear from using the piece and is not considered a manufacturing defect. Pearls and enamel can only be cleaned with a soft brush or cloth.
2.4 Without prejudice to the instructions provided in the previous paragraph for the protection of products, the User acknowledges and agrees that other relevant instructions may be communicated by the manufacturer, be generally known or be specific to certain products, and must be followed diligently to ensure the safety and integrity of products.
3. Procedure
3.1. If the purchased Product is not in conformity or suffers from a defect, the User must communicate the situation to Caetana Jewelry, presenting the respective invoice and description of the non-conformity, and the respective products must be delivered to Caetana Jewelry for evaluation.
3.2. After receiving the products at Caetana Jewelry's facilities, the reported non-compliance will be checked. In case of lack of conformity under the responsibility of Caetana Jewelry, and given the type of products sold in our online store, the User is entitled, in this order, to one of the following options:
a) Replacement of the product with another with identical characteristics or replacement of the product with another of the same value;
b) Termination of the Contract.
3.3. The costs of returning or collecting products under warranty will be borne by Caetana Jewelry whenever it is concluded that the non-conformity in question falls within the warranty period.
For more information, consult the Terms and Conditions.
